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CQC closes surgery after labelling it unsafe

16 November 2017

CQC closes surgery after labelling it unsafe

A private dental surgery has closed after being labelled as unsafe by the Care Quality Commission.

Patients arriving at the Hewlett Road Dental Surgery, in Hewlett Road, Cheltenham, have found a handwritten notice on the front door saying that it is closed “due to unforeseen circumstances”.

Those telephoning the surgery have been greeted by a recorded message telling them that it is “temporarily closed” the Gloucestershire Live publication reported.

It comes after the Care Quality Commission published a report on Friday, saying the surgery was not safe and not well led.

The CQC, which is the independent regulator of all health and social care services in England, said: “We found this practice was not providing safe care in accordance with the relevant regulations.”

And it added: “We found this practice was not providing well-led care in accordance with the relevant regulations. The provider had made insufficient improvements to put right the shortfalls and had not dealt with the regulatory breaches we found at our inspection on February 10 2017.”

The watchdog’s latest report said the surgery was run by Dr Andrew Holliday and that the dental team included two dentists, one dental nurse, two dental hygienists and one cleaner.

It said the practice was owned by an individual who was the principal dentist there.

The report said the surgery must send the CQC a report saying what action it would take to meet its requirements.

The CQC’s report said: “The equipment being used to care for and treat service users was not safe for use. In particular, there was no regular servicing or regulation testing of the autoclave, compressor, or X-ray equipment.”

Other criticism included the surgery not having fully effective systems in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of patients.

Staff were not getting appropriate support, training, professional development, supervision and appraisal, the report said.

Gloucestershire Live has contacted the surgery to discuss the matter but has not received a response.

We spoke to Dr Holliday at the St James Square Dental Surgery in Cheltenham. He said he had heard about the closure of the Hewlett Road Dental Surgery but said he no longer owned it.

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