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Despite inspections being routinely good for dental practices, the story emerging concerning a GP practice in Cromwell Road, Hove, has reinforced the need for high standards as the CQC has taken urgent legal action to close the practice.
The CQC’s decision to cancel the registration means that Goodwood Court Medical Centre can no longer legally provide primary medical services. During an unannounced inspection in June 2015 following numerous concerns and information had come to light, the investigators identified serious concerns concerning insufficient and inappropriately trained staff, out of date medicines and a backlog of requests for repeat prescriptions.
Patients found it very difficult to get non-urgent appointments, as well as being unable to get through to the practice on the phone. In the case of staffing, some appointments had made without the correct recruitment checks prior to hiring. Furthermore, management of medicines was found to be unsafe and placed patients at serious risks of harm.
On Tuesday 9 June, the CQC requested an urgent closure order (section 30) from Brighton Magistrates Court, which was granted.
The CQC’s Deputy Chief Inspector of General Practice, Ruth Rankine, said: “The way in which Goodwood Court Medical Practice operated failed to meet the fundamental aspects of good care and treatment that people have the right to expect – high quality, compassionate and safe.”
“Enforcement action to close a service is not something that the CQC takes lightly. Where we find that patients are at significant risk, as we did in this case, we have no choice but to work with our partner agencies in order to take swift action to protect the safety and welfare of the public.”
“In this instance, given the seriousness of what we found on inspection, we are confident we took the right decision to protect people. When necessary, we will use our powers to do what it takes to make sure patients and the public are protected.”